Privacy Policy

Wei Ya Hua values the privacy of our users and recognizes that privacy is an important right for you. We may collect and use your information when you use our services. This Privacy Policy explains how we collect, use, store, share, access, update, control, and protect your information in connection with our services.

1. Information We May Collect

To provide our services, we may collect, store, and use the following information about you. If you do not provide the necessary information, you may not be able to enjoy certain services we offer or achieve the intended service outcomes.

• Information you provide, such as when you submit a contact form.

• Information about you is shared with other parties when you use our services.

• Your location information is used when using our services.

• Information we obtain from your use of our services, such as communication account numbers, time, date, and duration of use.

2. How We Collect Your Information

Most personal information is voluntarily provided by users while using our services, such as when visiting our website, communicating with us, or placing an order.

• Information you provide: You may choose what information to provide, but certain details—such as shipping address, payment information, and product order details—are necessary to fulfill our contractual obligations. Without them, you cannot order our services.

• Information collected via technology: We may collect passive information through cookies when you use our websites.

• Information from third parties: We may receive personal information from web analytics vendors, social media platforms, law enforcement, denied party screening providers, marketing consultants, and from shared customer purchases for marketing purposes.

3. How We Use Information

We may use the information collected during service provision for the following purposes:

• To provide services, including authentication, customer service, security, fraud monitoring, archiving, and backup to ensure the safety of our products and services.

• To help design new services, improve existing ones, better understand how you access and use our services, and respond to your individual needs, such as language settings, location settings, personalized help, or other responses to you and other users.

• To provide more relevant advertisements, evaluate advertising effectiveness, manage software upgrades, and invite you to participate in surveys regarding our products and services.

4. How We Protect Your Personal Information

Wei Ya Hua is committed to delivering a high level of service and security. We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or damage. All personal information is stored on secure servers, and electronic transactions via our website are protected by SSL encryption technology.

5. How Long Do We Keep Your Information

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, in accordance with legal obligations and legitimate business interests. To comply with statutory retention periods, we may store your personal information for up to 5 years.

6. Security of Your Information

We take commercially reasonable steps to protect data transmitted through our website, especially financial information. We use security technologies such as secure servers, firewalls, and credit card encryption. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of any information you transmit via the internet or our website.