Returns Refunds

How to Get a Refund

You can apply for a refund within 30 days after your parcel arrives.

Reach out to our support team right away if you run into any problems with your order after receiving it, including but not limited to the following:

Didn't receive your parcel?

We'll either refund you or resend the order if it's late beyond the standard shipping time. This doesn't cover issues caused by you, like a wrong address or failing to get through customs on your end.

Note: Sometimes delivery gets delayed because of extreme weather, postal hold-ups, customs checks, local unrest, etc. We can't promise on-time delivery in these cases, but we'll do our best to help. Thanks for your understanding.

Missing items in your shipment?

First, make sure you have all the boxes for your order. Then empty every box — small parts can get stuck in packaging gaps! If you still can't find the item, email customer service at once. Tell us how many are missing and send photos of the whole parcel. We'll ask the warehouse to check their camera and packaging records.

Refund Steps:

1. Email support to ask for refund approval.

2. Our team will check and confirm your issue.

3. We'll give you a solution that fits your case.

How to Return Products

When you send products back to Wei Ya Hua, you confirm that you bought them from Wei Ya Hua — and didn't swap any part of them with products from other sellers. Items must be in their original packaging and unused (unless they're defective). Don't open ESD or moisture-sensitive products unless you're in a controlled environment.

Return Rules You Need to Know:

1. You can return items within 365 days after delivery.

2. If you claim "fake/non-original/bad quality", you need a valid quality report from a third-party authority we recognize to get a return or exchange.

3. If you return items because of your mistake (like buying the wrong parts), you'll have to pay any customs fees or related charges.

4. Pay for the return shipping upfront — we don't accept COD shipments.